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Troubleshooting help
Troubleshooting help
Account and login issues
I have problems logging in
The emails I receive do not match my settings
I did not receive a One-Time-Password (OTP) or verification email
I did not receive a "reset password" email
I'm unable to verify my account
It says my account already exists
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Shopping-related issues
I didn't receive my order confirmation
The store is no longer available
The ShopBack browser extension is not working
I'm encountering redirect errors while shopping online
Cashback issues
I'm experiencing missing or incomplete Cashback
My Cashback was rejected
I did not receive my Cashback withdrawal
My Cashback withdrawal request was rejected or adjusted
I'm having problems adding or verifying my withdrawal information
I'm having issues with the Cashback status
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