If your Cashback has been rejected, here's what you can do.
If any of the following applies to you, you may not be eligible to submit a missing Cashback report.
- For shopping purchases: Your order was canceled, exchanged or returned.
- For making a travel booking: Your booking was canceled, had no-shows or amendments made to your booking.
- You've clicked on links on third-party offer sites before or during your purchase process.
- You've used a Promo code not advertised on ShopBack. For some partner stores, this may disqualify your Cashback.
- You may not have fulfilled other requirements or terms and conditions of the partner store. Please check the store page on ShopBack to be sure.
If you think this isn't right, you can appeal by following the steps below:
- Go to your Cashback Overview.
- Find the rejected Cashback that you would like to appeal for (You may search by month, Cashback status, and/or store name)
- Tap the drop-down arrow to see the reason behind the rejection and the option to appeal.
- Select "You believe this should not be the case?", and fill in the form.
We’ll get back as soon as possible via email.
Note: If you do not see the above option, fret not, you can always send an email to our friendly Customer Service team at care@shopback.com with your order confirmation from the store and we'll be happy to help.