Why was my withdrawal rejected or adjusted?
You might encounter this issue when you see an unexpected change in your withdrawal status. Your withdrawal may have been adjusted or rejected and you don’t know why.
What you can try
Check your PayPal account details
Your withdrawal may have been rejected because the entered PayPal account details were incorrect. Make sure you’ve entered your PayPal account number, not your card information number.
Understanding why your Cashback was adjusted
While rare, the Cashback amount and statuses are sometimes adjusted by our store partners according to your purchase status. For instance, if you've canceled or returned products, the Cashback earned will be adjusted accordingly.
If you're still facing issues, you can reach out to our virtual assistant and we’ll be happy to help.