I’m having trouble verifying my withdrawal information. What should I do?
You may encounter this issue when trying to verify your PayPal account.
What you can try
If you can’t verify your phone number
Ensure you have entered a valid phone number format. You don’t need to include your country code - if your phone number is +15555551234, omit +1 and just enter 5555551234.
If your phone number is entered correctly but you still can’t verify, the number might be registered to a different ShopBack account. You can read more about dealing with existing accounts here.
If you didn’t receive your one-time password (OTP)
Missing OTPs can happen due to a mobile device issue, network troubles, or poor reception.
We recommend that you:
- Move to an area with strong reception.
- Request again in 10-15 minutes.
If you entered the wrong details
Click here to edit your withdrawal details. You will need to remove your current details and replace it with the correct information.