I'm unable to verify my account

I can’t verify my ShopBack account. What should I do?

You might encounter this issue when trying to sign up or when you've requested email validation to access services such as Cashback withdrawal.


What you can try

Check that the email address you provided is correct, and that your email service is not blocking our messages.

Is there a typo in the email?

Make sure you’ve typed in your registered email correctly. (Though it seems unlikely, typos happen more often than you'd think!)

Did you try refreshing your email?

Sometimes, you need to manually refresh your web browser or email app to receive new emails.

Is ShopBack blocked from sending you emails?

We hope this isn’t the case, but it’s worth checking to see if ShopBack has been blocked. Different email service providers have different ways of finding and unblocking accounts:

If none of these steps work, try updating your registered email address to a new one.

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