I did not receive a One-Time-Password (OTP) or verification email

I didn’t receive my OTP text message. What should I do?

You may have been signing up, logging in or requesting a phone number verification when you encounter this issue.


What you can try

Missing OTPs can happen due to a mobile device issue, network troubles, or poor reception.

We recommend:

  • Move to an area with a strong reception and request for the OTP again in 10-15 minutes.

If the message still doesn’t show up, reach out to our virtual assistant and we'll help.

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