My ShopBack browser extension doesn’t seem to be working. What should I do?
You may encounter this issue while using the ShopBack browser extension, where the status may not have turned green to signal it’s successfully working.
What you can try
If you’re using ad blockers
Unfortunately, ad blockers may prevent the browser extension from working accurately. More importantly, it may also prevent you from earning Cashback. Try disabling it to get more accurate results.
If the ShopBack browser extension was green but turned red during payment
Don't worry, we're still tracking your transaction as long as your browser extension was green before you reached the payment page.
Why isn't the ShopBack browser extension working with all stores?
The ShopBack browser extension only works for stores in partnership with ShopBack. If the browser extension remains red, this store is probably not yet on the ShopBack program. You can also check the list of stores available directly via our website or mobile app.