This is a short and sweet Cashback glossary to demystify all Cashback-related lingo we use.
Cashback balances
If your Cashback amount doesn’t seem right, check out Cashback tracking issues: Missing or incomplete Cashback to figure out why.
Additionally, you can always file a missing Cashback report.
- Available balance
- This shows the total confirmed, validated Cashback in your account that you can withdraw to your Paypal account.
- Lifetime earnings
- This shows how much Cashback you’ve earned using ShopBack since the day you joined. This includes Pending, Confirmed, and withdrawn amount. Rejected Cashback is not included in this.
- Pending earnings
- This is Cashback waiting to be confirmed from our partner stores.
- Withdrawn amount
- This is the Cashback amount you’ve withdrawn to your Paypal account.
Cashback statuses
If your Cashback status doesn’t seem right, check out Cashback status issues to figure out why and what you can do.
- Confirmed
- Cashback has been validated and added to your Available Balance for withdrawal.
- Pending
- Cashback hasn’t been validated by our partner store yet.
- Rejected
- Cashback has been disqualified by the store for not meeting the terms of use.
Cashback types
- Bonus
- This is extra Cashback you can earn during special promotions or through our refer-a-friend program. You have to meet all the criteria to unlock the bonus, so be sure to check the details when there is bonus Cashback offered. Check out our Earning more Cashback guides to find out more.
- Cashback
- It’s cash that you earn when you use ShopBack to shop at other stores. Withdraw this to your Paypal account and spend how you please.
- Boosted
- When there is a special deal featuring an increase in Cashback for limited time periods, we call it an "Boosted" Cashback. Take advantage of it while it lasts!
Customer types
- Existing customer
- You’re considered an existing customer if you’ve shopped at the store before.
- New customer
- You’re considered a new customer if you’ve never shopped at that store before.