ShopBack Inc. ("ShopBack," "we," "us," or "our") offers the text message (SMS) programs described below to users in the United States. By opting in to, or requesting messages from, either program, you agree to these SMS Terms & Conditions ("SMS Terms"), our Terms of Use, and our Privacy Policy.
1. Our SMS Programs
ShopBack Deal Alerts (marketing messages). Recurring automated marketing and promotional text messages (for example, deals, offers, Cashback promotions, and reminders) sent to the mobile number you provide when you opt in to ShopBack Deal Alerts. Message frequency varies.
ShopBack Verification Codes (OTP messages). One-time verification codes sent by SMS only when requested, for example when you sign up, sign in, or add or verify a mobile number on your ShopBack account. One message is sent per request.
2. Consent
By opting in to ShopBack Deal Alerts, you consent to receive recurring automated marketing text messages from ShopBack at the mobile number you provided. Consent to marketing text messages is not a condition of any purchase or of your use of the ShopBack platforms. Verification Codes are transactional messages and are sent only in response to your request.
3. Message and Data Rates
Message and data rates may apply to each text message sent and received, in accordance with your mobile plan. Contact your mobile carrier if you have questions about your plan.
4. Opting Out
Reply STOP to any ShopBack text message to unsubscribe from that program. We will send one final message confirming that you have been unsubscribed. Replying STOP to a ShopBack Deal Alerts message stops marketing messages only; you may still request and receive Verification Codes. If you unsubscribe from Verification Codes, we may be unable to verify your mobile number by SMS, and some account features may be unavailable until your number is verified another way.
5. Help and Support
Reply HELP to any ShopBack text message for assistance. You can also visit our Help Center at support.shopback.com or contact us at help@shopback.com.
6. Carriers
The SMS programs are offered on major US carriers. Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your carrier and the availability of your network.
7. Eligibility and Your Mobile Number
The SMS programs are intended for users located in the United States who are at least 18 years old. By providing a mobile number, you represent that you are the account holder or an authorized user of that number. Please update your ShopBack account promptly if you change or deactivate your mobile number. We are not responsible for messages sent to a number that no longer belongs to you.
8. Privacy
Our Privacy Policy describes how we collect, use, and disclose Personal Data, including your mobile number. Your mobile number and SMS opt-in consent will not be shared with, or sold to, third parties or affiliates for their marketing or promotional purposes. We share this information with service providers that send text messages on our behalf solely so that they can deliver the messages described in these SMS Terms.
9. Changes to the Programs and these SMS Terms
We may modify or discontinue either SMS program, or update these SMS Terms, at any time. If we make material changes, we will notify you as required by applicable law, including by updating this page. Your continued participation in a program after a change takes effect constitutes your acceptance of the updated SMS Terms.
10. General and Contact
These SMS Terms supplement the ShopBack Terms of Use, which are incorporated by reference and continue to govern your use of the ShopBack platforms, including the provisions on governing law, arbitration, and class action waiver. If these SMS Terms conflict with the Terms of Use, these SMS Terms control for the SMS programs. You can contact us through our Help Center or by writing to ShopBack Inc., 1209 Orange Street, Wilmington, New Castle County, Delaware 19801. For privacy requests, contact dpo@shopback.com.
Drafting Notes (internal: remove before publishing)
- Program name. Jun's consent-screen copy says "ShopBack Deal" and the opt-in confirmation says "ShopBack Deal Alerts". Carriers require one consistent name across the consent screen, this page, and every SMS. This draft uses "ShopBack Deal Alerts" throughout; if "ShopBack Deal" is preferred, change it here and in the confirmation message.
- Support contact (Section 5). Confirm the US support email or contact route with CX and replace the placeholder. The HELP auto-reply should give the same contact details.
- Dates. Insert the Last Updated date at publication and align it with the go-live date submitted on the 10DLC forms (Braze marketing campaign and 8x8 OTP campaign).
- Keywords. This draft commits to STOP and HELP only. Confirm both campaigns honor these keywords before publishing; add other keywords (for example UNSUBSCRIBE or CANCEL) only if they are configured.
- Companion Privacy Policy edit (8x8 ask). Proposed insertion into the US Privacy Policy (Section 4, or the Text Messages paragraph in Section 5): "Text message opt-in data and consent, including your mobile number, will not be shared with, or sold to, third parties or affiliates for their marketing or promotional purposes."